Terms & Conditions
A legal disclaimer
Twilah Academy offers personalized tutoring services, including one-on-one and group sessions, either online or in person. The subjects and topics covered depend on the student’s needs and the tutor’s expertise. Our services are available to students of all ages. Minors must have parental or guardian consent to participate in tutoring sessions. Parents/guardians are responsible for ensuring compliance with these terms on behalf of minors.
Fees and Cancellation
Fees for tutoring services must be paid in full before the start of sessions unless otherwise agreed upon. Payments are non-refundable, except in cases where Twilah Academy cancels a session without providing a reschedule option. If a student cannot attend a scheduled session, at least a 3 hour notice must be given to reschedule. Failure to provide adequate notice may result in forfeiture of the session fee. Twilah Academy reserves the right to cancel or reschedule sessions due to unforeseen circumstances. In such cases, affected students will be offered a rescheduled session or a refund.
Conduct and Privacy
Students and tutors are expected to engage respectfully and professionally. Any form of harassment, abuse, or misconduct will result in immediate termination of services. Academic integrity is highly valued; students are prohibited from using our services for cheating or unethical behaviour. Twilah Academy is committed to protecting clients' privacy, and personal data collected during registration and tutoring sessions will be handled per our Privacy Policy. While we strive to provide high-quality tutoring services, we do not guarantee specific academic outcomes and are not liable for any indirect, incidental, or consequential damages arising from the use of our services.
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Twilah Academy reserves the right to modify these Terms and Conditions at any time.